Terms and conditions

We’ll ship your order as soon as your payment is confirmed. We offer fast deliveries; orders received before 12.00 p.m. are usually shipped the same day.
 

Order confirmation
 
Once you have sent your order, we will send you an order confirmation by e-mail. Check that all the details are correct and tell us as soon as possible if there is a problem so we can stop the order before delivery.

If you have not received an order confirmation within 48 hours, your order has not been registered. Contact us or order again, making sure that you fill in a valid e-mail address.

If there is a risk of our order confirmation e-mail getting caught in your spam filter, just add our e-mail address to your address book.
 

Purchase agreement
 
You must be an adult (at least 18 years old) to order goods from us.
 

Delivery
 
We deliver all over the world. Normal delivery is approximately 2-7 days.
Your goods will normally be shipped by recorded delivery or by Parcel post.
Items may sometimes be out of stock.
 

Cooling off period
 
Customers have the right to return goods within 14 days, however the goods must be unused, undamaged and in unopened packaging to obtain a refund.

Customers should contact us before returning goods. Return postage is paid by the customer.
 

Complaints
 
In the event of a complaint about faulty goods, the customer should contact us before returning the product.

Willvin will offer to replace the product immediately (provided that it is still in stock).

We want satisfied customers. If you are not happy with your purchase, please contact us directly.

Otherwise, Willvin complies with the guidelines of the Swedish National Board for Consumer Complaints (ARN). If you have any questions about your order or the products you bought, please contact us by phone +46 26 12 20 33 or e-mail: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
 

Other
 
Please feel free to contact us if you have any questions or need more information.